FAQ
Frequently Asked Questions
How long does delivery take?
Delivery usually takes 48 hours to reach the customer.
Can I return my order after receiving it?
Yes — you can request a return within 48 hours of receiving your order.
Conditions:
Refund method: via InstaPay within 3–5 business days after the item is received and inspected at our warehouse.
Conditions:
- Item must be unused and unworn, in the same condition as delivered.
- No perfume, makeup stains, or missing tags.
Refund method: via InstaPay within 3–5 business days after the item is received and inspected at our warehouse.
Can I check the product before paying?
Yes. You can inspect the order while the courier is present.
If you don’t want it, you may refuse delivery free of charge.
If you don’t want it, you may refuse delivery free of charge.
Can I exchange my order?
Yes — exchanges are allowed for:
- Size not fitting
- Swapping to another color
Are there any extra fees?
- Return within 48 hours: Return shipping fee applies.
- Exchange: Shipping fee applies.
- Refusing delivery during courier inspection: Free of charge.
How do I start a return or exchange?
Please contact us with your order number and the reason (return or exchange). We’ll schedule the pickup and notify you once the item reaches our warehouse.